Privacy Policy

Português
Last updated: April 21st 2026

This Privacy Policy explains how Geolink, Lda. collects and processes your personal data when you use the Taxi-Link passenger app, including when you create an account, request a taxi, track a ride, make payments, contact customer support, or interact with features related to the provision of the service.

Please read this Privacy Policy carefully. By using the Taxi-Link App, you acknowledge that your personal data may be processed as described below.

01Data controller

The data controller for the purposes of the General Data Protection Regulation and applicable law is:

  • Geolink, Lda;
  • Tax ID: 508 384 524;
  • Rua Prof. Manuel Baganha 191.4;
  • 4350-009 Porto;
  • Portugal;
  • General contact: suporte@geolink.pt.

For privacy and data protection matters, you may contact us using the email address above or by writing to the postal address above, using "Privacy / Data Protection" in the subject line.

02Scope of this policy

This Privacy Policy applies to the processing of personal data carried out in connection with the Taxi-Link Passenger App, including the following features:

  • account creation and management;
  • immediate or scheduled taxi requests;
  • geolocation and pickup definition;
  • operational communications relating to the service;
  • assigned taxi tracking;
  • payment and invoicing;
  • customer support;
  • ratings and feedback;
  • fraud prevention and security;
  • service-related notifications and promotional communications, where applicable and permitted.

03Personal data we may collect

Depending on how you use the Taxi-Link App, we may collect and process the following categories of personal data:

3.1. Identification and account data

  • name;
  • phone number;
  • email address;
  • password in encrypted or otherwise securely protected form;
  • preferred language;
  • internal user identifier.

3.2. Location and trip data

  • GPS location, where authorized;
  • pickup address;
  • destination address, where provided;
  • saved addresses and favorite places;
  • request and trip history;
  • request date and time;
  • service status, dispatch center, zone or stand associated with the service, where applicable.

3.3. Service and operational communication data

  • assigned taxi details;
  • driver data required for service performance, including first name, rating, license plate and, where applicable, anonymized contact or contact made available for operational communication;
  • messages, notifications or interactions related to the service;
  • records of incidents, complaints or support requests.

3.4. Payment and invoicing data

  • selected payment method;
  • transaction data and payment status;
  • invoicing details, where requested;
  • partial payment instrument data, where processed via specialized payment providers.

Taxi-Link does not store full bank card details unless this is expressly stated and supported by an authorized payment service provider.

3.5. Technical and usage data

  • device identifiers;
  • operating system and version;
  • IP address;
  • access logs, app events and notification interaction data;
  • diagnostics;
  • error reports and crash logs.

3.6. Ratings and feedback

  • ratings given to the service, the taxi driver or the vehicle;
  • comments or feedback provided by the user.

04Purposes of processing and legal bases

We process your personal data for the following purposes:

4.1. Account creation and management

We process identification and contact data to create your account, authenticate access, manage preferences and enable use of the application.

Legal basis: performance of pre-contractual steps and performance of the contract.

4.2. Taxi request management and service provision

We process the data required to receive the request, identify the pickup point, select and assign a taxi driver, track the vehicle's arrival, manage the ride and complete the service.

Legal basis: performance of the contract.

4.3. Use of location data

If you allow access to your location, we will use that information to facilitate pickup definition, improve service accuracy, calculate approximate distances and arrival estimates, and support taxi assignment.

In many cases, you may still request a taxi without sharing automatic location by manually entering the pickup address, although some features may be limited.

Legal basis: performance of the contract and, where required by the operating system or app configuration, consent for access to device location.

4.4. Operational communications with the user

We may use your phone number, push notifications, SMS, WhatsApp or other operational channels to send confirmations, request status updates, taxi details, arrival alerts, service changes and other communications strictly necessary for the provision of the service.

Legal basis: performance of the contract and legitimate interest in ensuring the proper execution and safety of the service.

4.5. Payments, invoicing and accounting

We process the data necessary to process payments, issue invoices, comply with accounting, tax and legal obligations, and manage chargebacks, claims or financial reconciliation.

Legal basis: performance of the contract and compliance with legal obligations.

4.6. Customer support and complaint handling

We process your data to respond to information requests, help recover forgotten items, handle complaints, review incidents and provide technical or operational support.

Legal basis: performance of the contract, compliance with legal obligations and legitimate interest in ensuring service quality and incident management.

4.7. Fraud prevention, abuse and misuse

We may process personal data to prevent abusive use of the app, fraudulent requests, conduct that may compromise platform, driver or third-party safety, and to protect our systems.

Legal basis: legitimate interest in ensuring the security, integrity and reliability of the platform and, where applicable, compliance with legal obligations.

4.8. Service improvement, statistics and app performance

We may analyze technical and usage data, in aggregated form or, where necessary, linked to an account, to monitor performance, correct errors, improve features and optimize the user experience.

Legal basis: legitimate interest in improving the quality, security and performance of our services.

4.9. Ratings and quality control

Ratings and feedback may be used to monitor service quality, support operational management, improve user experience and promote appropriate safety and service standards.

Legal basis: legitimate interest.

4.10. Promotional communications and marketing

Where permitted by law, and depending on the channel used, we may send communications about campaigns, promotions, coupons, news or related Taxi-Link services.

Legal basis: consent, where legally required, or legitimate interest, where applicable under the law. You may object or withdraw consent at any time.

05Sharing of personal data

We may share your personal data, where necessary, with the following categories of recipients:

5.1. Taxi drivers and local dispatch centers/operators

We share the data necessary to perform the service, such as:

  • passenger name;
  • pickup location;
  • destination, where applicable;
  • request operational data and additional instructions provided by the user;
  • contact details required for the provision of the service, directly or via anonymization or intermediated calling mechanisms.

5.2. Technology service providers

We may use processors acting on our behalf, including providers of:

  • hosting and cloud infrastructure;
  • push notifications, SMS or messaging;
  • maps, geocoding and route calculation;
  • payment processing;
  • customer support, technical monitoring, analytics and crash reporting.

5.3. Public authorities and third parties where legally required

We may disclose personal data to judicial, administrative, tax, regulatory or law enforcement authorities where required by law or necessary to establish, exercise or defend legal claims.

06International data transfers

Whenever any supplier or service provider processes personal data outside the European Economic Area, we will ensure that such transfer is based on a legally valid mechanism, including:

  • a European Commission adequacy decision;
  • standard contractual clauses;
  • another mechanism permitted by applicable law.

For more information about such transfers, you may contact us at suporte@geolink.pt.

07Data retention

We retain personal data only for as long as necessary for the purposes described above, without prejudice to longer retention periods where required by law or necessary for the establishment, exercise or defense of legal claims.

As a general rule:

  • account data: for the duration of the account and for an additional reasonable period after inactivity or closure;
  • trip history and operational data: for the period necessary for service management, customer support, fraud prevention and internal audit;
  • invoicing and transaction data: for the periods legally required under tax, accounting and document retention rules;
  • support and complaint data, technical logs and security data: for the period necessary to handle the request, diagnosis, abuse prevention and legal defense;
  • data used for marketing: until consent is withdrawn or the right to object is exercised, where applicable.

When the data is no longer necessary, it will be securely deleted or anonymized.

08User rights

Under applicable law, you may request:

  • access to your personal data;
  • rectification of inaccurate or incomplete data;
  • erasure of data, where applicable;
  • restriction of processing;
  • objection to processing, where applicable;
  • data portability, where legally provided;
  • withdrawal of consent, where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

You may also lodge a complaint with the Portuguese Data Protection Authority (CNPD) or another competent supervisory authority.

To exercise your rights, please contact us at suporte@geolink.pt.

09Mandatory and optional data

Some data is necessary for use of the App and for the provision of the transport service, including account and contact data and the minimum information needed to identify the pickup location and manage the request.

Failure to provide such data may prevent account creation, taxi booking, ride tracking or payment processing. Other data is optional, such as additional comments, saved addresses, ratings, profile picture, preferences or certain device permissions.

10Data security

We implement appropriate technical and organizational measures to protect personal data against destruction, loss, alteration, unauthorized disclosure or access, including access controls, encryption where appropriate, segregation of duties, event logging and security measures applicable to our systems and providers.

No system is entirely infallible, but we seek to maintain a level of security appropriate to the risk of processing.

11Children

The Taxi-Link App is not intended to be used independently by minors without the legally required authorization or supervision. If you become aware that personal data relating to a minor has been collected in breach of applicable rules, please contact us so that we may take appropriate action.

12Changes to this policy

We may update this Privacy Policy whenever necessary to reflect legal, technical or operational changes. The most recent version will be made available in the application and/or through Taxi-Link's official channels.

Where the change is materially relevant, we may notify you through an appropriate means.